EXCHANGE POLICY

Thank you for shopping with TLZ L’FEMME. While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase, we will gladly exchange or provide store credit for your unworn/unwashed item within 30 days of the delivery date. All items are made to order therefore returns for refunds are not accepted. We do not offer refunds for any reason.   

  •   Merchandise must be returned within 30 days.
  •   Merchandise must have all tags and liners attached and returned in original packaging.
  •   Returns will be processed within 7-14 business days of receipt, in form of exchange or store credit.
  •  Store credit is redeemable online or by phone with a TLZ representative.
  •  PLEASE NOTE: Original shipping and handling fees are not refundable.

      The following items are final sale and not eligible for exchange or credit:

  •  Any items marked sale will not be accepted for store credit or exchange - this includes flash sales.
  •  Items that are worn, washed or altered including items returned with deodorant, makeup, smoke, perfume and/or stains. Soiled garments will be returned.
  •  Items without tags, this includes liners on all bikini bottoms.

EXCHANGE PROCESSING

 

Please email us at orders@tlzlfemme.com Subject line "RETURN order #" to process your exchange.

Once Request to Return is authorized you will be issued an RMA #. 

DO NOT SEND RETURNS WITHOUT RMA NUMBER or YOU RETURN WILL NOT BE PROCESSED

The RMA number provided must be put on the original invoice from your order and front of package.  

Send package to:

TLZ L'FEMMME

11271 Ventura Blvd #238, Studio City, CA, 91604

You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. Unless issues is our fault we will provide paid for return shipping.. We do recommend sending your package via a prepaid, insured, traceable method to ensure a safe and documented delivery.

Once we receive your return package, please allow 14 business days for your return to be processed. We do charge $5.99 for return shipping costs. You will receive an email confirmation when your return has been processed or exchanged.

DAMAGES X REPAIRS

 

 If you receive a damaged or defective item, please notify us within 5 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost. Please contact TLZ L'FEMME for damages that occurs after 60 days for more information. We are generally only able to repair items within 1 year after purchase, as we may not have the hardware to make replacements after this time period. Items being returned for repair MUST BE CLEAN upon receipt. IF SOILED WILL BE RETURNED TO YOU.

 

CREDIT PROCESSING

 

If you choose to receive a store credit you will receive an email with your credit value that can be redeemed online or by phone.